Innovation

Google vs. Facebook: What Your Business Needs to Know

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Google vs. Facebook: What Your Business Needs To Know

Two emperor-warriors, each restlessly probing for the other’s Achilles’ heel. Brilliant field commanders and generals, making sacrifices and sometimes falling in battle. A recently deceased king, with a potential power vacuum left in his wake. Is it Greek history? No – it’s Silicon Valley, with their own epic story of the Clash of the Titans. It’s Google versus Facebook, Page versus the Zuck, search versus social media. It will be a great story one day for history books and memoir writers; in the meantime, as marketers we need to know how to work with both of these superpowers without offending either.

Google vs. Facebook: Two Competing Paradigms for Gathering Information

Google and Facebook represent far more than two powerful companies fighting for market share. Rather, their two business models represent two dramatically different paradigms of what the Internet should be or should evolve into. To understand these two paradigms, it’s helpful to briefly review the life stories of the two emperor-warriors of the online world: Larry Page and Mark Zuckerberg.

Larry Page is a computer scientist and math guy with two computer scientist parents. He visualized the Internet as being one huge graph, and with his fellow Stanford Ph.D. student, Sergey Brin, Google became the ultimate calculus equation. Google’s strength still lies within the mathematical precision of its algorithms.

Then there’s Mark Zuckerberg, eleven years Page’s junior. Whereas Page was the son of two computer scientists with one older brother, Zuckerberg was the son of a psychiatrist and a dentist and grew up surrounded by three sisters. Though the book Accidental Billionaires would later portray Zuckerberg as a cold-hearted, socially isolated computer geek, this couldn’t be farther from the truth. Computer geek, yes, but socially isolated? Zuckerberg was a frat guy planning to double-major in computer science and psychology before he dropped out to pilot Facebook. He is, and always has been, a very smart, very geeky, but also very social guy.

Zuckerberg and Page’s orientation towards gathering and parsing information are reflected by their two different inventions. Page created a mathematical formula to sort that which was worth knowing from that which was not. Zuckerberg, the computer geek frat guy, created something totally different – a way to sort what was worth knowing from what was not based on what your buddies thought. For Page, the Internet was a fascinating robot, a machine. For Zuckerberg, the Internet was a newly discovered life form, a living, breathing, ever-evolving organism.

Google Plays Catch-Up

It turns out that other people like Zuckerberg’s paradigm of what the web should be. Like the Blob, Facebook has spread itself relentlessly across the web, quietly oozing into places like Yelp, Spotify, and on every blog and news media site known to man. Its presence is now inescapable; as a result, many of its 800 million users spend more time at Facebook than at any other corner of the online universe.

Just as Microsoft realized it had miscalculated the importance of search and tried desperately to catch up with Google, Google is now in the position of desperately trying to catch up with Facebook when it comes to social media. The new Google+ is trying hard to grab a bigger piece of the social media pie for Google and is proving that Google hasn’t become so big that it can’t still evolve.

While Google+ might just give Facebook a run for its money, Facebook launched its own set of aggressive changes at its recent f8 developers event. From the new timeline feature, to verbs other than “Like,” to relegating uninteresting bits of news to the ticker, the f8 event sent a tidal wave of changes across the social web. Just when it thought it was gaining on Facebook, Google+ is once again two steps behind.

Three Takeaways for Your Business

Those of us who rely upon the might of Google and Facebook to market our products and services may not care who ends up as Silicon Valley’s undisputed ruler; we mostly just want to know how to use the two companies’ battle spoils to boost business. Here are three takeaways from the Clash of the Silicon Titans that you can apply to your own marketing:

1. Zuckerberg’s paradigm is probably going to win, but that doesn’t mean that Page’s paradigm is going to go away. Search and social media are eventually going to live in symbiotic harmony. For the foreseeable future, we will continue to use Google as the primary means to look up phone numbers, get directions, find the closest pizza joint, and learn the final score of last night’s football game. However, once we click on the pizza joint’s site or visit our favorite football blog, we’ll immediately see which of our Facebook friends have already been there and we’ll be influenced by what they have to say about it. Who finds your content is now just as important as – and influences — if your content is found in the first place.

2. Pay-per-click is still best left with Google, but not for much longer. At the moment, Google is poised to conquer a whopping 41% of the US online advertising market. This is still one arena where Facebook is playing catch-up to Google. However, they are catching up fast. Ad analytics are still stronger with Google, but Facebook has social media and word-of-mouth on its side. For the time being, ROI with Google’s AdWords is stronger, but sharing your PPC budget with Facebook isn’t a bad idea.

3. Online video will be a field commander in both armies. Google owns YouTube; Facebook shares videos. With the new f8 changes, videos are weighted more heavily than other types of content, meaning that a video you upload is more likely to make it into your fans’ news feed. Whether you’re trying to dominate the search engine results page or get your message to spread on Facebook, online video will be an increasingly important part of your efforts.

This war between Google and Facebook probably isn’t going to end in a clear victory for either side. For now, Facebook will continue to rule social media, but Google will continue to rule search. While we still need both, as a marketer, you can’t afford to neglect either one. Caught in the middle of these Titans, make sure you are paying due homage to each — unless you want your business to become collateral damage.

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Innovation

Will Larry Page’s Google Change the World?

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Larry Page, GoogleThe New Old CEO at the New Old Google
A friend who lives in Seattle made this observation recently: “It used to be that Microsoft was the cool place to work. Then when Google opened an office here, Google became the cool place to work. Now that Facebook has an office here, everyone’s leaving Google and Facebook’s the cool place to work.”

The fact that Google is starting to slip from its position of King of the (Internet) Hill cannot have escaped the attention of Google leadership. Even something as simple as no longer being the coolest place in a cool city to work makes a difference in the King of the Hill battle, and Google knows this better than almost anyone. In fact, one in five Facebook employees is an ex-Google employee. High-profile defections include Lars Rasmussen, one of the Google Maps creators; Bret Taylor, Facebook’s CTO who also helped develop Google Maps and the Maps API; David Fischer, now Facebook’s VP of Advertising and Global Operations, but formerly a Google VP; and Sheryl Sandberg, Facebook’s COO who is another former Google VP.

Is Google Getting Stuffy in Its Old Age?

These losses hurt for a company whose early business model was basically to get a bunch of smart people in a room and let them come up with cool stuff. Now that Google isn’t a start-up anymore, it seems as if it’s sinking into Corporate America Quicksand – that is, it’s getting big, sluggish, bureaucratic, and, well, corporate. As ex-Googler Rasmussen noted, the “energy [at Facebook] is just amazing, whereas it can be very challenging to working in a company the size of Google” (Source below).

Another example of a departing Googler who just wasn’t happy with Google bureaucracy is Dennis Crowley, who co-founded Dodgeball, moved his project to Google for two years, and then left Google to found Foursquare. Of his two years at Google, he wrote in his blog that it was “incredibly frustrating for us… we couldn’t convince them that Dodgeball was worth engineering resources, leaving us to watch as other start-ups got to innovate in the mobile + social space” (Source below).

Enter the New Old CEO

It is in this somewhat perilous corporate environment that Larry Page, one of Google’s two co-founders, will take over as Google’s chief. When Google got their first round of funding in the mid-90s, Page had every intention to be the CEO. However, he was only 25 at the time, with no real business experience to speak of, and the people bankrolling Google didn’t think him capable of leading the company. Unlike Mark Zuckerberg, who a decade later would refuse to entertain the idea that anyone could lead Facebook except himself, Page and Brin eventually agreed to hire Eric Schmidt, Google’s first CEO.

Schmidt was Google’s grown-up for the first decade, leading the infant business from an excellent but unmonetized search engine to one of the richest and most ubiquitous companies on Earth. During this time, it wasn’t as though Page and Brin took a backseat; they were very active in Google’s growth and improvement. Page was the president of products, while Brin was the president of technology.

Now, however, Page finally has the opportunity to prove he can be Google’s chief executive. Given that he and Brin have been compared to Johannes Gutenberg in the impact their invention has had upon the world, though, it’s interesting to ponder how (or if) Page could ever possibly top what he’s already accomplished. As one commentator on Page’s situation noted, it’s easier to win a championship once with beginner’s luck than it is to repeat that feat a year later (Source below). Does Page have any more world-changing ideas to unleash upon an unsuspecting planet, or, as Rasmussen implied, has Google just gotten too big and too Corporate America to keep innovating?

From Bottom-Up to Top-Down

When Gmail was born, it was because one engineer in one day in the summer of 2001 started playing around with code and came up with what would become the Gmail prototype. His creation came out of Google’s famous 20% allotment to its engineers to play around with whatever the heck they wanted to. Google News and AdSense were both invented by Googlers in the same way.

When it came to Android, though, things were different. Page didn’t like Google’s lack of a cohesive strategy for the mobile market, and he and Brin bought Android when it was still a tiny start-up in 2005, without even consulting Schmidt ahead of time. Page gave the Android creators room to work, but he set the tone and the vision for the project, managing its development in a way he would not have done at 25. The same held true with Page’s involvement in helping YouTube to flourish.

Autonomy Within Google

Rasmussen and other former Googlers aren’t the only ones who miss the good ol’ days, when Google was an agile young start-up ready to thumb its nose at more established competitors; Page misses those days, too. He’s always working away at solving his latest mathematical puzzle: How do you take a company with over 25,000 employees and make it look and act like a tiny start-up? His success with Android and YouTube might give us some clue as to how Google will be managed under Page. Imagine a company that’s almost a confederation more than a republic; Android, YouTube, Slide, and Chrome are already almost companies within companies, and Page has found that empowering their chiefs is a very effective way for him to give them room to innovate, yet he will still make sure they’re thinking sufficiently big enough and staying with a tone that’s 100% Google. It was Page’s influence, for example, that kept Android as an open source OS – a quintessentially Google trait.

As outside observers, we also shouldn’t underestimate Page’s ability to think big and think into the future. Granted, not all of Page’s big ideas have worked out. Early on in AdWords, his perfectly serious suggestion that Google could accept goats as a form of payment in nations such as Uzbekistan turned out not to be well-received by his colleagues. To call him “quirky” would be a huge understatement; on the other hand, calling him “brilliant” might also be an understatement of the same magnitude.

This, then, is the essence of Google’s future under Page: still quirky but still brilliant. Maybe Google will even start being the cool place to work again.

Sources: Facebook, BNET, Fast Company.

Innovation

All Grown Up: Larry Page at the Helm of Google

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Larry Page & GoogleImagine Larry Page and Google in a Silicon Valley production of Shakespeare’s famous comedy, A Midsummer’s Night Dream, wherein all the characters are played by the internet’s most well-known denizens. Sue Gardner, the executive director of Wikimedia Foundation, could play Hippolyta, Queen of the Amazon women. The entire company of Microsoft could play Oberon, king of the faeries, whose misdeeds set the play’s whole plot into action. Mark Zuckerberg, the “I’m the CEO… bitch” of Facebook, could play Nick Bottom – the show’s accidental star who doesn’t even realize he’s a bit of an ass.

Yet who would play the show’s main star, the prankish, lovable, and innovative faerie, Puck? Steve Jobs might be the obvious choice, whose magical potions have made the whole world unwittingly fall in love with Apple, but then again there’s also Google‘s Larry Page. Larry Page might not have quite the notoriety of Jobs, but he’s certainly prankish and puckish, and though the world’s love affair with Google seems to be waning, now that Larry Page has taken on the role of Google’s CEO from the departing Eric Schmidt, Google’s waning moon might start waxing again. The Googleplex, furthermore, would make an excellent Fairyland.

Don’t think that Puck would make a good CEO? Yeah, a lot of the other cast members say the same thing about Larry Page.

Larry Page takes the helm of Google (“Day to day adult supervision no longer needed”)

Larry Page, the man who originally conceptualized the Google search engine and made that concept come to life with his friend Sergey Brin’s help, had always intended to be the CEO of Google. Google had been his vision, after all, his grand idea. Venture capital firms investing in the fledgling company, however, had very different ideas. They didn’t want a couple of computer geeks in their mid-twenties to fritter away the millions of dollars they had just invested. Like a parent offering an ultimatum to a wily child, Sequoia Capital stated, “Hire a CEO… or else.” Larry Page and Brin suggested Steve Jobs for the Google post; when this didn’t work out, they hired Eric Schmidt instead.

Almost like a monarchy’s regent, Eric Schmidt ruled Google in Larry Page and Brin’s stead for the next ten years. When he handed the Google reins back over to Larry Page this year, he told everyone that Page was ready for the job. Specifically, when he left Google, he tweeted, “Day to day adult supervision no longer needed!” He deemed Larry Page ready to take over the business he started.

The big idea about Larry Page taking the helm of Google

Larry Page might be all grown up now, but that doesn’t mean he’s given up the fantastical-sized dreams that got Google started. Brin and Page warned the world just how big their dreams were when they named their new company after one of the largest numbers mankind has ever conceptualized. The two former Montessori students were never told they couldn’t build something that huge, and Google resembles nothing if not a Montessori classroom for adults.

Some of Page’s early suggestions at Google give an idea of just how big he’s willing to dream. There was the time he asked Eric Schmidt how many engineers Microsoft had. When Schmidt replied 25,000, Page countered by suggesting that Google should have a million. Another time, as Google was working to develop AdWords, Larry Page wanted the system to be so simple that all the customer would have to do was enter a credit card. One Googler pointed out to Page that not every country issued credit cards, so Page quickly responded – without trying to be funny – that maybe in these countries they could accept, say, goats as payment.

Occasionally, Larry Page and Brin were allowed to implement their nutty ideas, with disastrous results. For example, in 2001, they decided to get rid of all middle management positions, in an attempt to reduce bureaucratic layers. This didn’t work at all, and management positions returned less than a year later.

Other ideas seemed crazy, but turned out to be brilliant. In response to Googler Denise Griffin’s 2003 request to expand the customer service department, Larry Page dismissed the idea, stating that the whole concept of customer service was ridiculous anyway. Instead, he suggested that the customers should answer each others’ questions. This suggestion turned into Google Forums, and lo and behold, it’s worked beautifully for Google.

Google Books and Android were two other ideas that started with Larry Page. He started Books over the protests of others, who said it was impossible, because he wanted everyone on the planet to have access to mankind’s knowledge. Larry Page personally oversaw the purchase of Android because he realized Google would lose the mobile web race if it could only make apps for other people’s operating systems.

The Future of Google under Larry Page

Skeptics of Larry Page worry that his big dreams could get a little too big, and without Schmidt to supervise, Page’s puckishness could take Google down the wrong road. Supporters counter that, first of all, Larry Page isn’t 25 anymore. He’s a ripe old 38, and has more than held his own amongst the Valley’s cast of Fairyland characters for over ten years. Second of all, Larry Page has surrounded himself with smart people who, over the years, have learned how to help him keep his feet on the ground for long enough periods of time that he never completely floats away. They point out how well Android and YouTube have done under his leadership, as Larry Page has given the companies’ former CEOs room to work while still encouraging them to share his grand ambitions for the projects.

Dreamer though he is, Larry Page is also a computer scientist with a Ph.D. from Stanford, and the son of two other computer scientists. His dreams, ultimately, are data-driven. He likes to measure, re-measure, and like any good scientist, he’ll let go of a hypothesis once the evidence proves it to be a bad idea. Larry Page can admit when he’s wrong, and change direction right away. Such traits prevent him from being dictatorial, and keep morale up with the engineers, who know that if they provide the data to prove the boss wrong, he’ll listen.

In all, Google, which has been an interesting company to watch over the last ten years, will probably only become more interesting with Larry Page securely at the helm. Like a creeping Puck with a sly grin on his face, Larry Page won’t be afraid to take Google into a new direction if he decides it’s needed. Unlike Puck, he’ll also be quick to rectify any mistakes once he realizes he’s made them.

Sources: Wired, Fast Company, and All Grown Up: Larry Page at the Helm of Google – Another article on Larry Page and Google from 4thWeb.